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Frequently Asked Questions (FAQ)

Here are some of the frequently asked questions about Web Development.

? What is the objective of Web Development

Website must present an appropriate image of your company. Your company site must reflect how you'd like your customers to feel about your business. As to marketer's talk ,it will stand as a brand for your company and will give consistency of message.

? What is the ideal colour scheme and graphics mix

This is a very tricky area. If the right colours and appropriate graphics were not used, the website would not have many visitors. Graphics should be minimum and quick in loading. Multimedia content should be sober and sedate. Text content should be well documented and authentic. Psychedelic colours must be avoided.

? Should the Website suggest potential for new products or services?

A clear understanding of the visitor's needs will encourage one to consider new products or services. On the Web, bundling expertise into downloadable, for-sale content provides valuable new revenue streams for many businesses and non-profits. One can find great clues for development ideas by tracking the keywords entered into one's own site search engine. These show what visitors expect to find on one's site - and therefore what they expect the company to offer.

? Should Web Development take care of added value for existing customers?

Most site owners focus on acquiring new customers, and fail support and service existing ones. These include password-protected areas where one's clients can follow the progress of their projects, share documents with you, personalization and pre-populated forms (i.e. which are automatically filled in with the customer's details) that save time for the visitors. Check the average response time for a contact from your Website. One of the top complaints about major company sites is that e-mails are not answered in a timely (hopefully 24 hours or less) manner.

? Must the website be developed to include latest technology tools

Yes. Surely. Example applications to consider include: Instant messaging, fast becoming a serious business tool.

Knowledge bases - continually updated databases that can provide automated customer support on a 24/7 basis, Streaming media, perhaps for just-in-time training or on-the-spot manuals for the operatives Intranets and extranets.

? Must the Website integrate fully with "real-world" activities and processes?

It is a good approach. One of the most frustrating visitor experiences is to complete a form, an application, or to submit a search on your Website, only to receive an error message. Customers want the security of an e-mailed purchase confirmation. They want to know that they'll be taken off the mailing list quickly and without the need for multiple requests. With the complexity of technology and programs today, sometimes a change to a seemingly unrelated system can wreak havoc.

? Should the Website provide a justifiable return on investment?

The keys to evaluating ROI, and often to further business development ideas can be found in your traffic reports. These show what visitors are looking for, how long they spend on the site, where they go, where they leave, and what rate of response you get to the various calls to action. These reports can be daunting - a mass of figures, graphs and URL's. But we strongly suggest that someone in your organization should understand them. Otherwise, one is only shooting in the dark with the Web investment.

? How should one choose a web developer?

Choosing a professional web developer is very important. Rather than going by budgets choose a professional web developer, may be at a higher cost. This would ensure that the website is not only properly and professionally developed but also maintained properly.

? What is the role of Excellone Web Solutions Development Company, India

At Excellone Web Solutions Development Company, India, professionalism is a way of life and web development the mantra of life. We employ highly qualified technical personnel, the latest and most appropriate technology. We value the trust of our clients more than the revenue generation aspect. We believe that purposeful web development can take place only with the fusion of teamwork, technology and trust.

? Importance of web maintenance as part of web development

Web maintenance ensures that the website does not become obsolete. Web maintenance includes updation of written content, upgrading of web software using latest versions, adapting new multimedia and graphics concepts in tune with the times and trend and the provision of adequate links.

? What is the role of the client vis-à-vis web developer?

Web developer can design and develop websites in his own right. But it is the responsibility of the client to interact with the web developer and ensure that the web developer understand the client's needs and ideas clearly resulting in a website designed and developed in tune with the requirements of the client. This in turn would give immense satisfaction to the web developer too.

The role of the client is very important since only he can fully comprehends his own business needs and marketing strategies. The web developer can then translate these ideas in to realities in the form of a good website.